You can submit your complaint via:
In case you submitted your complaint, please note that the responsible department will respond immediately, and they will solve it according to the below process:
Receive the complaint via the e-mail designated for such purpose care@sinsb.com.sa
The competent employee receives complaints
An email will be sent to the complainant confirming receipt of the application and providing him with a reference number to follow up on the submitted complaint
Examine the complaint and verify the completeness of all documents; and in the event that they are incomplete, the complainant is requested to provide us with the missing documents
Register the complaint in the complaints record prepared for them; and it must contain all the information related to the complaint
Ensure that the customer is satisfied when the complaint is processed
Provide the complainant with the result of processing the complaint
Process the complaint within 5-15 days as of the date on which the documents are completed
Receive the complaint via the unified phone number (8004300034) and/or WhatsApp number (+966 50 533 8846)
The competent employee receives complaints and records all the data necessary to process the complaint, along with requesting the documents necessary to study the complaint
Provide the complainant with a reference number to follow up on the submitted complaint
The complaint is studied and all documents are verified; In the event that they are not completed, the complainant will be re-contacted in the same way as the complaint was submitted, whether via phone and/or WhatsApp, and a request to complete the documents
Register the complaint in the complaints record prepared for this purpose; and it must contain all the information related to the complaint
Ensure that the customer is satisfied when the complaint is processed
Provide the complainant with the result of processing the complaint
Process the complaint within 5-15 days as of the date on which the documents are completed
Examine the complaint and verify the completeness of all documents; In the event that they are incomplete, the complainant is requested to provide us with the missing documents